shadow-planner 
incident management
The Shadow-Planner Incident Management module is a real-time communications centre for invoking a plan in time of crisis or testing a plan during normal operations.
The functions of the Incident Management module communicate directly with staff via SMS, email, web notice boards etc, informing them on an individual basis as the incident evolves.
The system records instructions and responses throughout, providing vital information for later analysis and feedback, thereby further improving Business Continuity Management within the organisation.
Highlights
- Invoked plans can be edited in real-time as the incident progresses
- Interaction is via web browser or automated telephone system
- Provides communication with three groups of people:
- 1. Those involved with the incident
- 2. Those affected by the incident
- 3. Those who need to know about the incident
- The status of actions are shown within the plans, with traffic-light indicators for overdue items
- Voice recordings made by people involved in the plan are attached in real time to the published plan
- Time-stamped audit trail assists post-incident analysis and review
- Plans can be invoked in test or rehearsal mode as part of Business Continuity Management lifecycle maintenance
